Frequently Asked Questions
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Do I need to make an appointment before my visit in order to be seen by a staff member or
physician?Fairway Medical Urgent Care provides 'Walk-In Clinic' services and an appointment is never needed.
What if I have insurance but forgot to bring my card to Urgent Care during my visit?- If you have insurance but do not have your card for your visit, you will be charged the standard cash fee (Please contact us for pricing).
- If you do not have your insurance card but do have your policy number, our billing department will attempt to contact your Insurance Company to validate your policy and benefits. If we are unable to do so, we will move forward with the process described above.
What if I can't pay my co-pay or I do not know if I have met my deductible?- All co-pays must be collected when you arrive in order to be seen by our staff.
- If you are unsure if you have met your deductible, our billing department will attempt to verify with your insurance company. If they are unable to receive verification, you will be charged the standard cash fee (Please contact us for pricing). If after your visit it is verified that you have met your deductible, fully or partially, you will be refunded after the claim has been processed.
Can I still go to Fairway Medical Urgent Care if I do not have insurance?No insurance is required for treatment at Fairway Medical Urgent Care. All payment must be paid in full during your visit.
Do you have x-ray services?Fairway Medical Urgent Care has several radiology techs on staff and an x-ray machine in the facility to perform x-rays for our patients. View
some of our services offered.
Do you provide CT Scans?If during your visit it is determined that you should need a CT Scan, this can be provided to you at Fairway
Medical Surgical Hospital. Our hospital is only minutes away, located at 67252 Industry Lane, Covington.
Get directions.
Do I have to keep records of my treatments at Fairway Medical Urgent Care if I am a returning
patient?For the convenience of our patients, and to ensure the highest level of reliability on our behalf, we establish charts for every patient during their first visit.
This includes immunization records, previous diagnosis and treatments. This information can also be readily provided if requested by your primary care physician.
When should I visit Fairway Medical Urgent Care?Fairway Medical Urgent Care can serve you when any unexpected, non-life threatening medical needs arise. This includes sudden illnesses and minor emergencies. To
view an extensive list of services we provide, please visit our 'Services' menu.
We recommend that you go directly to the nearest Emergency Room for symptoms that may require further treatment beyond what we can provide. These include:
We recommend that you go directly to the nearest Emergency Room for symptoms that may require further treatment beyond what we can provide. These include:
- Head injuries
- Heart Attack
- Chest Pain
- Severe Abdominal Pain
- Stroke
When should I go to a hospital ER instead of Fairway Medical Urgent Care?We recommend that you go directly to the nearest Emergency Room or phone 911 for symptoms that may require further treatment beyond what we can provide. These
include:
- Head injuries
- Heart Attack
- Chest Pain
- Severe Abdominal Pain
- Stroke
What if my question wasn't answered here?We would be more than happy to answer your question. Please use our contact form to submit your question or phone us at (985)
809-8989
The clinic provided the type of care it advertised that it treats and customer service is great.
